App Privacy Policy

last updated 11/15/2023

Welcome

Welcome to the  MedSure Systems (“MedSure”) mobile application (“App”). The MedSure Apps are subject to this Privacy Policy and the Terms of Use, available here https://medsuresystems.com/. Collection and use of individually identifiable personal information (“personal information”) through App is subject to this Privacy Policy.

About this Policy

The purpose of this Privacy Policy is to tell you how MedSure collects, uses, shares, and processes  (“Uses”) your personal information collected through or related to the use of, the App.

Please read this Privacy Policy carefully. If you do not agree with MedSure’s privacy practices, you may decide not to use the App. By using the App, you are agreeing to MedSure’s collection, use, disclosure, and other processing of your personal information as described in this Privacy Policy. We may  update this Privacy Policy, so you should review it from time to time.   We update the Effective Date above when we update the Privacy Policy. The updated Privacy Policy will apply to actions related to personal information on and after the Effective Date.

MedSure processes personal information when it believes it has a legal basis to do so. MedSure determines the legal basis for use and processing of data based on the location of MedSure’s operations related to the App.

The majority of our operations are based in, and are directed at individuals located in, the United States of America. If you are located outside of the United States, be aware that information we collect will be transferred to, and processed, stored and used in the United States. The data protection laws in the United States may not be as protective as those of the country in which you are located, and your personal information may be subject to access requests from governments, courts, law enforcement, or other third parties in the United States according to laws of the United States.

Certain laws protect categories of individuals, like minors or residents of certain states, or types of information, like health information, and we comply with those laws when they apply to the MedSure App.

This Privacy Policy covers Use of identifiable information. This Privacy Policy does not cover information that has had all identifiers removed (“De-Identified”). MedSure may use De-Identified data as permitted by law, such as for MedSure operations, for research, or to  develop new services or products.  MedSure may also share De-Identified information with third parties, including researchers.

What Information Do We Collect?

Personal Information You disclose to Us

MedSure collects personal information that you voluntarily provide to MedSure when you interact with the App, such as when you express an interest in obtaining information about MedSure or MedSure products and Services, when you use the App, or when you contact MedSure.

The personal information that MedSure collects depends on the context of your interactions with MedSure and the App, the choices you make and the products and features you use. The personal information MedSure collect may include the following:

  • Personal Information Provided by You.
  • Name;
  • Email address;
  • phone number;
  • Age;
  • Other similar information;
  • Information about your health care needs, which might include your medication history, such as the medication you take, the date of your prescription, the number of refills you have made, how often you are taking your medication, dosage, physical measurements, prescriber information, pharmacy information, counseling, and information relating to the general wellness or coaching (collectively your “Health Information”).
  • Caregiver Information. If you agree to allow a caregiver to be involved with the use of our services, we also receive the caregivers contact information, such as their names, email address, and their phone number. The caregiver will be able to access your Health Information.
  •  All personal information that you provide to MedSure must be true, complete and accurate, and you must notify MedSure of any changes to the information you have provided.

    Automatic Information Collection and Tracking.

    When you download, access, and use the App, we automatically collect:

    • Usage Details. When you access and use the App, we may automatically collect certain details of your access to and use of the App, including traffic data, location data, logs, and other communication data and the resources that you access and use on or through the App.
    • Device Information. We may collect information about your mobile device and internet connection, including the device’s unique device identifier, IP address, operating system, mobile network information, and the device’s telephone number.
    • Stored Information and Files. The App also may access metadata and other information associated with other files stored on Your device.
    • We also may use these technologies to collect information about your activities over time and across third-party websites, apps, or other online services (behavioral tracking).
    • In the course of providing our App’s service, we may use various technologies to collect and store information when you use our App. These technologies are designed to recognize your device, remember user preferences, help us understand App usage patterns and ultimately help us enhance the App’s functionality.
    • If you do not want us to collect this information, please contact us through one of the methods listed at the bottom of this Privacy Policy for information on how you can opt out of behavioral tracking on or through this App and how we respond to browser signals and other mechanisms. For more information, see below Your Choices About Our Collection, Use, and Disclosure of Your Information. Note that opting out of the App’s collection or use of automatically collected information may disable or prevent the use of certain features; in particular, opting out of location information will disable the App’s location-based features.

    Third-Party Information Collection

    • When you use the App or its content, certain third parties that MedSure does not control may use automatic information collection technologies to collect information about you or your device. These third parties may include:
    • Advertisers, ad networks, and ad servers.
    • Analytics companies.
    • Your mobile device manufacturer.
    • Your mobile service provider.
    • We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For more information, see below your Choices About Our Collection, Use, and Disclosure of Your Information.
    • These third parties may use tracking technologies to collect information about you when you use this app. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites, apps, and other online services websites. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

    Additional Details Regarding How We Use Your Information

    MedSure Rights to Your Content

    • As permitted by applicable law, except where we have otherwise explicitly agreed, we may also publish your name, voice, likeness and other personal information that is part of any content you generate yourself, such as words you submit through the App, and we may use the content, or any portion of the content, for advertising, marketing, publicity and promotional activities without renumeration, or other obligation to you.

    Consent to Text Messaging, Phone Calls, and E-mails

    Security of Data

    • MedSure has implemented safeguards to protect your information. However, you understand that is not possible to guarantee that any transfer of information over text messaging or e-mail is 100% secure. As a result,  MedSure cannot guarantee the absolute security of your information when it is sent via a text message or e-mail. By asking MedSure to transmit information to you through text messaging or e-mail, you accept the risk that the transmission is not secure, and that your information may be exposed to a third party.

    Your State Privacy Rights

    • State consumer privacy laws may provide their residents with additional rights regarding MedSure use of their personal information. The rights outlined in this section reflect our current understanding of these state consumer privacy laws. However, these are not exhaustive representations of all the rights you may have under such state consumer privacy laws. Privacy requirements are subject to change over time, and as these rights expand or as new requirements emerge, MedSure is committed to updating our Privacy Policy accordingly and remain in compliance with all applicable state laws.
    •  To learn more about California residents’ privacy rights, visit https://oag.ca.gov/privacy/ccpa.
    • California’s “Shine the Light” law (Civil Code Section § 1798.83) permits California residents to request certain information regarding MedSure’s disclosure of personal information to third parties for direct marketing purposes. To make such a request, please send an e-mail or write MedSure at the address listed at the bottom of this Privacy Policy.
    • li>Colorado, Connecticut, Virginia, and Utah residents have the right to:

    • Access and delete certain personal information.
    • Data portability (which permits you to transfer data from one computer environment or application to another).
    • Additionally, Colorado, Connecticut, and Virginia residents also have the  right to:
    • Correct inaccuracies in their personal information, taking into account the information’s nature processing purpose.
    • Opt-out of targeted advertising, the sale of personal data, and profiling in furtherance of decisions that produce legal or similarly significant effects concerning a consumer.

    Nevada and Utah residents have the right to opt-out of the sales of certain personal information. Residents who wish to exercise this right may submit a request to one of the  designated addresses listed in the “Contact Information” section at the bottom of this Privacy Policy.

    To exercise any of these rights, please submit a request by sending an e-mail or writing to MedSure at the address listed in the “Contact Information” section at the bottom of this Privacy Policy.

    Disclaimer

    MedSure intends to keep the App updated.  However, there is no guarantee or warranty related to the accuracy, reliability, or timeliness of any information published on the App or any website that links to or is linked from MedSure App. Neither MedSure nor any subsidiary or affiliate, nor any employee, owner, director, trustee, employee, or contractor shall be held liable for any losses caused by reliance on the accuracy, reliability or timeliness of such information. If you rely on any information obtained using this App you do so at your own risk. While we exert reasonable efforts to maintain the privacy and security of all information that is accessible, or accessed, through the App, you acknowledge that electronic information is susceptible to unauthorized access, and that such information may be used, disclosed, modified or corrupted without authorization or unintentionally.

    Contact Information

    If you have any questions about this Privacy Policy, the App, or your information, you may contact us by any of the following methods:

    Phone: 1-800-239-0847

    Email: info@medsuresystems.com

    Mail: 4424 State Hwy 276, Rockwall, Texas, 75032

    Contact Us Online: https://medsuresystems.com/contact-us/