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Last updated February 13, 2025

Privacy Notice for LOCKEDBRANDS LLC DBA MedSure Systems
This privacy notice describes how LOCKEDBRANDS LLC DBA MedSure Systems (“we,” “us,” or “our”) collects, stores, uses, and shares (“processes”) your information when you use our services (“Services”), including when you:

If you have questions or concerns, please contact us at admin@medsuresystems.com. By using our Services, you consent to our practices described in this privacy notice. If you do not agree, please refrain from using our Services.

1. What Information Do We Collect?

We collect personal information you provide when you interact with our Services. This includes:

  • Names
  • Email addresses
  • Mobile Phone Numbers when you sign up for SMS updates.

We may process sensitive personal information with your consent or as required by law. This information will be collected via the web site contact form, email or by any other method accepted by your consent.

2. How Do We Process Your Information?
We process your information to:

  • provide you medication reminders
  • Service or order information
  • Send message communications (with your consent)
  • Ensure security and prevent fraud
  • Comply with legal obligations

3. When and With Whom Do We Share Your Information?
Non-sharing Clause:
We do not share your data with third parties for marketing purposes. LOCKEDBRANDS LLC DBA MedSure Systems will not sell, rent, or share the collected mobile numbers.

4. How Long Do We Keep Your Information?
We retain your personal information only as long as necessary for the purposes outlined in this notice, or longer if required by law.

5. SMS Service Terms

      • MESSAGE AND DATA RATES MAY APPLY: Your mobile carrier may charge fees for sending or
        receiving text messages, especially if you do not have an unlimited texting or data plan.
      • Messages are recurring, and message frequency varies.
      • Contact LOCKEDBRANDS LLC DBA MedSure Systems at (800) 239-0847 or admin@medsuresystems.com for HELP or to STOP receiving messages.
      • Opt-Out: You can opt out of the SMS list at any time by texting, emailing, or replying STOP to
        admin@medsuresystems.com or (800) 239-0847. After unsubscribing, you will receive a final SMS to confirm you have unsubscribed, and we will remove your number from our list within 24 hours.
      • You can send HELP for additional assistance, and you will receive a text including our phone number, email, and website. We are here to help you.

6. How Do We Keep Your Information Safe?

We implement security measures to protect your information. Also, we do not share, sell, or rent your data to third parties for marketing purposes. Marketing or promotional messages will be exclusive related to our business not related with any other third party.

7. Do We Collect Information from Minors?

We do not knowingly collect information from children under 18. If we become aware of such data, we will delete it promptly.

8. What Are Your Privacy Rights?

You may review, update, or delete your personal information at any time. You can also withdraw consent for data processing or opt-out of marketing communications. Reply “STOP” at any time to opt-out of further text message communications. For assistance, reply “HELP” or contact support at: (800) 239-0847

9. Controls for Do-Not-Track Features

We do not currently respond to Do-Not-Track (DNT) signals, as there is no standardized technology for this practice.

10. Do U.S. Residents Have Specific Privacy Rights?

Residents of certain U.S. states, including Utah, Connecticut, Colorado, California, and Virginia, may have additional rights regarding their personal information.
California Residents
Under the California Civil Code Section 1798.83 (“Shine The Light” law), California residents may request information about the categories of personal information we have disclosed in the past year, including the names of third parties with whom we shared information.
If you are under 18 and a California resident, you can request removal of publicly posted data. We will make reasonable efforts to remove it from public view, though it may remain in back up systems.
CCPA Privacy Notice
This section applies to California residents under the California Consumer Privacy Act (CCPA).
  • Right to request deletion of data: You can request the deletion of your personal
    information, subject to exceptions allowed by law (e.g., compliance with legal obligations).
  • Right to know: You can request information on the categories of personal information we collect, the purposes for its use, and whether we sell or share it.
  • Right to non-discrimination: We will not discriminate against you for exercising your privacy rights.
  • Right to limit the use of sensitive personal information: We do not process sensitive personal information.
Verification Process
To verify requests, we may ask you to provide information that matches our records. We will use this solely for identity verification purposes and will delete it after verification.
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Other Privacy Rights for California Residents

  • Correction requests: You may request correction of inaccurate or outdated information.
  • Authorized agents: You can designate an authorized agent to submit requests on your
    behalf, provided they submit valid authorization.
  • Opt-out rights: You can request to opt-out of future sales or sharing of personal information. We will act on such requests within 15 days.

To exercise your rights, contact us at admin@medsuresystems.com.

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Colorado Residents
Under the Colorado Privacy Act (CPA), Colorado residents have the following rights:
  • Right to be informed about whether we process personal data.
  • Right to access, correct, or delete personal data.
  • Right to opt-out of the processing of personal data for targeted advertising or profiling.
Requests can be submitted via email at admin@medsuresystems.com. Appeals regarding our decision can be made within 45 days.
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Connecticut Residents
Under the Connecticut Data Privacy Act (CTDPA), Connecticut residents have similar rights to those under the CCPA and CPA:
  • Right to be informed about personal data processing.
  • Right to access, correct, or delete personal data.
  • Right to opt-out of targeted advertising or profiling.
Requests can be submitted via email at admin@medsuresystems.com. Appeals regarding our decision can be made within 60 days.
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Utah Residents
Under the Utah Consumer Privacy Act (UCPA), Utah residents have the following rights:
  • Right to be informed, access, or delete personal data.
  • Right to opt-out of targeted advertising or sale of personal data.

Requests can be submitted via email at admin@medsuresystems.com.

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Virginia Residents
Under the Virginia Consumer Data Protection Act (VCDPA), you have the following rights regarding
your personal data:
Your Rights:

  • Right to be informed whether we are processing your personal data.
  • Right to access your personal data.
  • Right to correct inaccuracies in your personal data.
  • Right to request deletion of your personal data.
  • Right to obtain a copy of the personal data you previously shared with us.

Right to opt-out of the processing of your personal data for targeted advertising, sale of personal data, or profiling that leads to significant decisions.

To exercise these rights, you can contact us via email at admin@medsuresystems.com or submit a data subject access request. If you are using an authorized agent, we may require proof of authorization before proceeding with your request.

We may request additional information to verify your identity and process your request. This verification is necessary to ensure that we are responding to the right individual or authorized agent. Upon receiving your request, we will respond within 45 days. If more time is needed, the response period may be extended by an additional 45 days.
Right to Appeal:
If we decline to act on your request, you can appeal the decision. We will inform you of the reason for the decline, and if you wish to appeal, please contact us at admin@medsuresystems.com. We will review and respond to your appeal within 60 days.
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Updates to This Notice
We may update this privacy notice to comply with applicable laws and to reflect any changes in our practices. The updated version will be effective as of the revised date and will be posted on our website. If we make significant changes, we may notify you directly. We recommend reviewing this notice periodically.
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Contact Us About This Notice
For questions or concerns about this privacy notice, please contact our Data Protection Officer
(DPO), Joe Ward, at Joew@medsuresystems.com or by mail at:
LOCKEDBRANDS LLC DBA MedSure Systems
Joe Ward
4424 State Highway 276
Rockwall, Texas 75032
United States