How to Find Your Account & Personal Information

Return to Help Page Step 1 Navigate to your Account Information page by clicking the icon with your initials in the upper right corner of the home page Step 2 This is your Account Information page To view your personal information, select “Personal Information” Step 3...

How to Manage Your Notification Settings on an iPhone

Return to Help Page Step 1 Open the settings app on your iPhone Step 2 From this settings menu, scroll to select “Notifications” Step 3 Scroll down to find and select “MedSure” Step 4 From this screen, you can turn notifications on/off. You can also turn sounds and...

How to contact your Personal MedSure Coordinator

Return to Help Page Step 1 You can call your Personal Medsure Coordinator from within the Medsure app. From the home page, select the “Call” button on the bottom of the screen Step 2 Select “Support Number” to call your Personal MedSure Coordinator Step 3 Select the...

How to Disable Face ID

Return to Help Page Step 1 Navigate to your Account Information page by clicking the icon with your initials in the upper right corner of the home page Step 2 Select “Disable Face ID” Step 3 Select “Disable” again to confirm Face ID is now disabled Return to Help...

How to enable face ID to login

Return to Help Page Step 1 The first time you login to the MedSure App, it will ask if you would like to setup Face ID. You can also enable Face ID from your Account Information page. Navigate to your account information page by clicking the icon with your initials in...