How to Disable Face ID

Return to Help Page Step 1 Navigate to your Account Information page by clicking the icon with your initials in the upper right corner of the home page. Step 2 Select “Disable Face ID.” Step 3 Select “Disable” again to confirm. Face ID is now disabled. Return to Help...

How to Enable Face ID to Login

Return to Help Page Step 1 The first time you login to the MedSure App, it will ask if you would like to setup Face ID. You can also enable Face ID from your Account Information page. Navigate to your account information page by clicking the icon with your initials in...

How to Change Your Password

Return to Help Page Step 1 Navigate to your Account Information page by clicking the icon with your initials in the upper right corner of the home page. Step 2 Select “Change Password.” Step 3 Type in your current password in the box labeled “Old...

How to Reset a Forgotten Password

Return to Help Page Step 1 From the login page, select “Forgot Password?” Step 2 Type in the email address associated with your MedSure Systems account. If you do not know the email address associated with your account, contact your PMC. Step 3 Select...

How to Log Out

Return to Help Page Step 1 Navigate to your Account Information page by clicking the icon with your initials in the upper right corner of the home page. Step 2 On the bottom of the Account Information screen, select “Logout.” Step 3 Select “Logout” to...