Help Guides & Program FAQs

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Scroll through our list of Help Guides to learn more about navigating your MedSure Device and find answers to common FAQs below. If you need additional assistance, call your Personal MedSure Coordinator within the app at 1-800-239-0847

Understanding Your Medication Dosing Window

How to Contact Your Personal MedSure Coordinator

How to Find Your Account Information & Personal Information

Where to Find the Terms & Conditions

Where to Find the Privacy Policy

What if my medications change?

If there are changes to your medication, contact your Personal MedSure Coordinator.

How do I order more medicine?

Your medicine is automatically sent to you in the mail every month. If you have any questions or concerns, contact your Personal MedSure Coordinator.

How do I change my medicine dosage time?

To change or discuss your medicine dosage times, contact your Personal MedSure Coordinator.

What should I do if I miss a dose?

Contact your physician.

How can I edit my Personal Information page on the app?

To change any of the information listed on your Personal Information page, contact your PMC by calling them within the app or at 1-800-239-0847